After you create a new account, we will schedule a Meet + Greet to get to know you and your pet. Please sign the Pet Care Contract on our App as well as provide all your information as well as your pet's info and any other useful information that will help us care for your pet(s) in the best possible way. *We would appreciate 5 days notice to give us time to come out and meet you and your pet. *However, if you do not select austin pet sitting service or austin dog walking package, a $10 fee is charged for The Sporty Dog coming out.
The Sporty Dog requires a valid credit card or debit card to secure all Austin Dog Walking + Austin Pet Sitting reservations. You will receive an invoice upon booking or we will charge your card for all payments 2 days prior to the first day of the scheduled visit. *Late fees apply if payment is not received before services rendered (including daily austin dog walking) to secure your pet's spot.
In the event of additional unforeseen austin dog walking visits or other pet costs (such as extra food, supplies, or vet fees), payment is expected within 2 days of the completion of austin pet sitting services or a late charge of $20 will be applied. Our additional per visit fees are limited to sub q and injection medication administration only, as this is a specialty that only certain trained members of our team can perform.
Reservations with fewer than 5 days notice for any austin pet care services, last minute booking requests, next day service, or same day service or On DEMAND Austin Dog Walking are charged an additional fee. We will do our best to fit your pet in but please see your pet portal for last minute requests.
*Our pet sitters do their best to arrive as close to your preferred time as possible, but cannot guarantee an exact hour and only timeframes.
Holiday Surcharges (billed at the rate of a visit and a half) apply to the following holidays:
New Years Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Friday After Thanksgiving, Christmas Eve, Christmas Day & New Years Eve.
*Holiday fees are collected at booking to reserve your spot. We can not give credits or refunds during the high demand holiday seasons. Make sure to book us early on those dates for any austin dog walking or austin pet sitting services.
We do not recommend hiding keys in the event the key is lost, stolen or misplaced and your pet sitter can not get inside to care for the pet. We want to make sure we spend the entire visit caring for your pet and not on a hunt to find hidden keys. We appreciate your cooperation on keeping the key process simple and safe. Please have all keys, fobs, codes and or lock boxes ready at the meet n greet. We prefer to use lockboxes so that way your key stays on your property secure at all times for all Austin Dog Walking + Austin Pet Sitting Services.
We do require TWO (2) working keys or modes of entry if you choose to forgo a lockbox:
The Sporty Dog should be the only service providing pet care services during the time you are utilizing either our austin dog walking or austin pet sitting services. We can not accept shared assignments with others due to any confusion regarding the austin pet care and safety of the pets as well as our bonding insurance doesn't cover these type of situations. Please let us know in advance if anyone else will be coming into the house ( maids, pool cleaning or yard services) as well as friends etc
The Sporty Dog does not give refunds for cancelled austin pet care visits or austin dog walking. However, if more than 48 hours notice is given for an emergency cancellation, a one time credit will be applied to your account for future visits. Cancellations made within 24 hours of the first scheduled dog walk or pet visit will be subject to a cancellation fee equal to one visit.
Please note: The Sporty Dog Inc. reserves the right to deny service or terminate all Austin Dog Walking + Austin Pet Sitting services because of safety concerns, financial concerns, pet aggression, client disrespect or inappropriate/uncomfortable situations.
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