After you create a new account, we will schedule a Meet + Greet to get to know you and your pet. Please sign the Pet Care Contract on our App as well as provide all your information as well as your pet's info and any other useful information that will help us care for your pet(s) in the best possible way. *We would appreciate 5 days notice to give us time to come out and meet you and your pet. *However, if you do not select austin pet sitting service or austin dog walking package, a $10 fee is charged for The Sporty Dog coming out.
Payment is required before austin pet sitting services are rendered for new clients or due by the first visit for current clients. You will receive an invoice through our Portal/App and can either pay online or we also accept Venmo, Cash or Check. *Late fees apply if payment is not received before services rendered (including daily austin dog walking) to secure your pet's spot.
In the event of additional unforeseen austin dog walking visits or other pet costs (such as extra food, supplies, or vet fees), payment is expected within 2 days of the completion of austin pet sitting services or a late charge of $20 will be applied. Our additional per visit fees are limited to sub q and injection medication administration only, as this is a specialty that only certain trained members of our team can perform.
Reservations with fewer than 5 days notice for any austin pet care services, last minute booking requests, next day service, or same day service for austin dog walking or austin pet sitting are charged an additional fee. We will do our best to fit your pet in but please see your pet portal for last minute requests.
Holiday Surcharges (billed at the rate of a visit and a half) apply to the following holidays:
New Years Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Friday After Thanksgiving, Christmas Eve, Christmas Day & New Years Eve.
*Holiday fees are collected at booking to reserve your spot. We can not give credits or refunds during the high demand holiday seasons. Make sure to book us early on those dates for any austin dog walking or austin pet sitting services.
Please have all keys, fobs, codes and or lock boxes ready at the meet n greet. We prefer to use lockboxes so that way your key stays on your property secure at all times. A lock box may be purchased for austin dog walking or austin pet sitting visits from The Sporty Dog. Please let us know if you have your own secure door lock, lock box, gate code and or specific code for us to use at this time and record it on your pet portal for your pet sitter to have access before the visit.
The Sporty Dog should be the only ones providing pet care services during the time you are utilizing either our austin dog walking or austin pet sitting services. We can not accept shared assignments with others due to any confusion regarding the austin pet care and safety of the pets as well as our bonding insurance doesn't cover these type of situations. Please let us know in advance if anyone else will be coming into the house ( maids, pool cleaning or yard services) as well as friends, family or neighbors while you are away.
The Sporty Dog does not give refunds for cancelled austin pet care visits or austin dog walking. However, if more than 48 hours notice is given for an emergency cancellation, a one time credit will be applied to your account for future visits.
*In the event of an early return from a trip etc, no refunds or credits are given, as we have reserved that time specifically for your pet. All cancellations given less than 24 hours notice will incur a $10 fee or 50% the price of the cancelled austin pet sitting visit or dog walk previously paid for.
*Please note The Sporty Dog Pre-book Vacation Cancellation Policy is as follows:
*15 or more days notice for cancellation prior to reservation: FULL REFUND GIVEN TO CLIENT.
*7 days notice for Pet Sits or Overnight cancellation: 50% OF TOTAL AMOUNT IS DUE as this time has already been scheduled for your pet.
*3 or fewer days’ notice for cancellation: NO REFUND GIVEN TO CLIENT; FULL RESERVATION FEE WILL BE CHARGED TO CLIENT as we have reserved your spot.
Dog Walking Cancellation Policy:
If you need to cancel a walk please submit a cancellation request online by 8 am or charges will incur for the walk as usual as dog walkers already have their schedule for the day.
Please note: The Sporty Dog Inc. reserves the right to deny service or terminate austin pet care services because of safety concerns, financial concerns, pet aggression or inappropriate/uncomfortable situations.
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